Privacy Policy

This Privacy Policy explains what information SRVCBR collects, how we use it, and the choices you have. It applies to srvcbr.com, the SRVCBR booking platform, and the client and performer portals.

1. Information We Collect

Information you provide

• Contact and business details — name, company or venue, email address, phone number, and mailing or billing address.
• Booking information — event dates, venues, requests, and related details you share to arrange entertainment.
• Performer information — for artists on our roster, professional details and a link to tax documentation (such as a W-9) that you choose to provide.
• Feedback and ratings — reviews or ratings you submit through the portals.
• Communications — messages you send us by email or through the Services.

Payment information

Payments are processed by our third-party payment processor (Stripe). Your full payment-card details are handled by that processor under its own security and privacy terms; SRVCBR does not store your full card number.

Information collected automatically

When you use the Services, we and our hosting and email providers may collect limited technical information such as device and browser type and basic usage data needed to operate and secure the Services.

2. How We Use Information

• to arrange, manage, and fulfill bookings and events;
• to create and send schedules, invoices, and receipts;
• to operate the client and performer portals and your account;
• to communicate with you about your bookings and our services;
• to maintain, secure, and improve the Services; and
• to comply with our legal and tax obligations.

3. How We Share Information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers — such as our payment processor (Stripe), email provider (Zoho Mail), and hosting provider (Cloudflare), who process information on our behalf to deliver the Services.
• Between the parties to a booking — limited details necessary to coordinate an event (for example, sharing a performer's schedule with the client who booked them).
• Legal and safety — when required by law or to protect our rights, users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

4. Cookies & Local Storage

The portals use your browser's local storage to keep you signed in and to remember basic preferences. We do not use this information to track you across other websites.

5. Data Retention

We keep information for as long as needed to provide the Services, maintain our business and financial records, and meet legal, tax, and accounting requirements, after which we delete or de-identify it.

6. Your Choices & Rights

You may request to access, correct, or delete the personal information we hold about you by contacting us at the address below. Depending on where you live, you may have additional rights under applicable privacy laws, and we will honor those rights as required.

7. Security

We take reasonable measures to protect information, including access controls and encrypted connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Services are intended for businesses and adults and are not directed to children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Policy from time to time. The "Effective date" above reflects the latest version.

10. Contact

For privacy questions or requests, contact us at info@srvcbr.com or SRVCBR LLC, Sarasota, Florida.